Conflict Management

Building the Skills That Can Turn Conflicts into Opportunities

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting.

Supervisors spend more than 25% of their time on conflict management, and managers spend more than 18% of their time on relational employee conflicts. This has doubled since the 1980s. Reasons for this are "the growing complexity of organizations, use of teams and group decision making, and globalization."

Conflict management is something that companies and managers need to deal with. Conflict significantly affects employee morale, turnover, and litigation, which affects the prosperity of a company, either constructively or destructively. The simplest way to reduce conflict is to eliminate the relationship, by leaving or by refusing to interact with other party, in many situations, however, this is not only impractical, but it may be impossible. So, leader must learn how to address and manage conflict.

Program Objectives:

At the conclusion of this program, participants should be able to:

  • Understand concepts of personnel management and concepts of effective management
  • Understand different management tools
  • Understand how to build relationship and reduce conflict the organization
  • Apply knowledge to promote effectiveness and efficiency in the organization in their organization for promoting effectiveness and efficiency.

What you will learn:

At the conclusion of this program, participants should be able to:

  • Principles of Management and Administration
  • The art of being a good supervisor
  • The psychology of working with subordinate staff
  • Promoting the understanding of conflict
    • Conflict is a natural occurrence in management
    • Negative or destructive consequences of conflict
    • Positive or constructive consequences of conflict
  • Principles of Conflict Management
    • Win-Win Management
    • Cooperative Management
    • Conflict Management
  • Required skills in conflict management
    • Communication skills: speaking and listening
    • Team work building skills
  • Guidelines for developing capability in conflict management
    • Self-development
    • Development of involved parties and environment

Learning Methods: Lecture, Discussion, Practice and Work shop
Venue: 5th February 2014 @ Windsor Suits Hotel (09:00am to 04:30pm)
(This Event will be in Thai Language)
Course Duration: 1 day
Before 24th January 2014(Early Bird Fee): 5,500 THB
After 24th January 2014(Normal Fee): 6,500 THB

ค่าธรรมเนียมการอบรมสามารถนำไปลดหย่อนภาษีได้ 200% ตามพระราชกฤษฎีกาฉบับที่ 284 พ.ศ.2538

 ติดต่อ โทร 02-5130123, 085-1313-835, 086-810-4441 โทรสาร 02-5130124 Email:

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